Before you start:

<aside> ⚠️

1. Please ensure the client is in onboarding stage and not marked as won
2. Make sure these are accurate in the Household before you begin, if not updated you can edit these in the Household details tab under the primary client.
   1. Client's full legal name (as it appears on their custodial accounts)
   2. Email address
   3. Mobile phone number (required for DocuSign — landlines won't work)
3. Please make sure you know the following information:
   1. Onboarding type: Is this a same-custodian transfer (e.g. Schwab to Schwab, Fidelity to Fidelity) or a custodian change?
   2. Account numbers being moved (for transfers) </aside>

PART 1: Account Confirmation Task

<aside>

⚠️ Note: The account confirmation task works for standard accounts today only. If you are trying to onboard a new client and they are trying to open any of the following complex accounts, then this will need to be done separately using the Open New Account task OR added in the additional details section (providing ALL required info): Solo 401k, Trust, Custodial accounts (e.g., IRA, Roth), Inherited Accounts, POA

</aside>

Account Confirmation collects the client and account information needed to automatically generate the IAA and DocuSign envelopes:

1. Create the task

• Go to the prospect household in the Dashboard
• Click the Create button (the green button in the left sidebar)
• Select Client Tasks → Account Confirmation

2. Choose your onboarding type

You'll see the Account Setup Selector where you pick one of:

• Account Transfer (same custodian — e.g. Schwab → Schwab, Fidelity IWS → Fidelity IWS)
• Custodian Change (moving to a new custodian — pick destination: Schwab or Fidelity)

3. Fill in client information

• For account transfers:
  • Client's first name, last name, email, and phone number
• For custodian changes OR if you have multiple accounts (full details required):
  • All of the above, plus: SSN, date of birth, employment status, address, citizenship
  • Co-client information (if applicable)

4. Fill in account transfer information

• For account transfers:
  • Account owner (the client)
  • Account name and account number