Congratulations on the new client! Once the client is ready to move to Savvy, you can initiate the onboarding process through the dashboard. If the client’s assets will be transferred to a new custodian (eg. moving assets from Fidelity to Schwab), keep in mind that we will have to open new accounts for them with the new custodian and then transfer their assets over. Follow the instructions below to collect the required information from your clients to open their new accounts.

1. Go to the Prospect Household who is ready to onboard and select the Task button

   

2. Click on Client Tasks and select Account Confirmation

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   The Account Confirmation task helps us verify and collect information required to open new accounts with a custodian, such as the following

   • Verify personal identifying information (full legal name, date of birth, SSN)
   • Employment status
   • Account statement from within the last 90 days
   • Beneficiary information (if applicable)
   • Voided check (to authorize the ability to make transfers on a client’s behalf) </aside>

   

3. Before clicking Create Task, make sure to switch the automatic reminder toggle on/off to send your client automatic email reminders if they have yet to complete the account confirmation process.

   

4. Once you create the task, your CSA will input the client information we have on file into the account confirmation template before they send the account confirmation email to your clients.

5. You can always track the task status in the activity timeline.

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The Account Confirmation task will automatically update to In progress once your client clicks into the account confirmation flow link.

You can view the information provided by your client by clicking on “View flow.”

Please flag for your CSA to review the client’s information if your client has indicated that they have completed the account confirmation flow.

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1. After your client completes the task, your CSA will work with you to prepare the account opening forms and IAA for the client to sign.